Dynamics GP 2014 and Dynamics AX 2012 R3 released on 1st December – precisely when Microsoft told us it would, so with the final version of CRM 2015 now available, why should you be clicking the download button?
1. Cortana is coming
Cortana is one of Microsoft’s biggest buzz words this year, and with CRM 2015, Cortana voice recognition and response is being added to the system to make responding to text an voice much easier.
2. Simple scheduling
For the first time with CRM, the new 2015 edition allows users to set up meetings and reminders, and search their contacts and create new customer data using voice commands. Again, it’s all about Cortana.
3. Sales and marketing integration
A big feature in CRM 2015 is that it aligns and integrates sales and marketing of on-premises and cloud versions, facilitating bespoke and unique deployment methods.
4. Lync verses Skype
One of the rumours on the cards for CRM ’15 is that Microsoft is dropping Skype in favour of Lync, enabling integrated webinars.
5. A rapid release schedule
Finally, it’s important to note that CRM was released rapidly, and it’s more than likely that it will be supported through small, fast, frequent updates, rather than by large, stand-alone packages in the future. This aligns CRM with Office 365 and their other products and services.
So there you have it: everything you need to know about Microsoft Dynamics CRM 2015.